Every subject offers a free enrolment — the full study calendar and a set of free tests — so you can judge the quality of our content before paying anything. Please use the free tier and read the plan details carefully before purchasing a paid plan.
Paid plans are one-time purchases of digital content (mock tests, study material, and — where applicable — live mentorship or mock-interview access). Access unlocks immediately after successful payment and stays valid until the examination date of the product. There is no subscription and no auto-renewal — nothing to cancel later, and no recurring charge can ever surprise you.
Because our content is digital and unlocks the moment your payment succeeds, all purchases are final and non-refundable. This includes, without limitation, a change of mind, a change in your exam plans, postponement or cancellation of the examination by the examining authority, inability to attend a mentorship or mock-interview session, or dissatisfaction with a test result. Our tests and mock interviews are practice aids and no outcome, rank or result is guaranteed — see the Terms of Use.
We always correct a transaction that should not have stood:
Duplicate payment: if you were charged twice for the same plan, the extra payment is refunded in full.
Payment debited but access not granted: if money left your account and your plan did not activate, first reopen the app after a few minutes (bank confirmations can be slow — our system also activates access automatically once the payment is confirmed to us). If it is still locked, contact us; we will either activate your plan or refund the amount. Payments that fail entirely are auto-refunded by the payment gateway or your bank.
Where a refund is due under section 4, it goes back to the original payment method through our payment partner (Razorpay). It is typically credited within 5–7 business days, depending on your bank. We will confirm by email when a refund is initiated.
Email contact@cremento.in from your registered email with: your registered phone number, the subject/plan you bought, the approximate date and amount of payment, and (if you have it) the payment id shown by your UPI app or bank. We respond within 24–48 hours.
These are delivered as scheduled live sessions across your plan's validity. Individual timings may change; a rescheduled or occasionally missed session does not qualify for a refund. If we permanently discontinue a live component during your validity period, we will provide comparable access — such as recordings or an equivalent extension — rather than a cash refund.